Registered Practical Nurse (RPN) Practice Test

In therapeutic communication, what is the importance of nonverbal cues?

1. They should always be ignored.

2. They must always be analyzed.

3. They should complement verbal messages.

4. They are less important than the verbals.

The correct answer is: They should complement verbal messages.

Nonverbal cues play a crucial role in therapeutic communication because they can enhance, clarify, or contradict verbal messages. When nonverbal communication complements verbal communication, it helps to create a more coherent message that can lead to better understanding between the caregiver and the patient. For instance, a warm smile or open posture can help to convey empathy and support, making the verbal message more impactful. This alignment between verbal and nonverbal communication can foster trust, enhance rapport, and facilitate a more effective therapeutic relationship. In contrast, if nonverbal cues are inconsistent with what is being said verbally, it can create confusion and mistrust, undermining the communication process. Thus, recognizing and valuing the role of nonverbal signals as an integral part of effective communication is essential for nursing practice.