Registered Practical Nurse (RPN) Practice Test

What should verbal responses be in relation to nonverbal messages?

1. Disagreeable

2. Congruent

3. Contradictory

4. Ambiguous

The correct answer is: Congruent

Verbal responses should be congruent with nonverbal messages to enhance communication effectiveness. When verbal communication matches the accompanying nonverbal cues, it fosters a clearer understanding between the speaker and the listener. This consistency helps in building trust and credibility in interactions, as mismatched messages can lead to confusion and misinterpretation. For example, if someone says they are happy while their facial expressions and body language appear sad or disengaged, it creates a contradiction that can cause the listener to question the sincerity of the verbal message. For effective nursing practice, it's essential that healthcare providers aim for cohesion between what they say and how they present themselves nonverbally. This congruence is particularly important in establishing rapport with patients, as it reassures them that the nurse is genuinely empathetic and invested in their care.