Registered Practical Nurse (RPN) Practice Test

When addressing crises, what is the nurse’s role in assisting clients?

1. Avoid discussing feelings

2. Encourage clients to think positively

3. Listen actively

4. Provide solutions immediately

The correct answer is: Listen actively

In addressing crises, the nurse's role in assisting clients includes listening actively to their concerns. Active listening involves fully concentrating on what the client is saying, understanding their feelings, and providing a supportive environment where they can express themselves without judgment. This approach helps to build trust and rapport, which are essential for effective communication and care. When nurses listen actively, they validate the client's feelings and experiences, which can empower the client to explore their emotions more deeply. This process encourages the client to articulate their thoughts and feelings, which can lead to better insight into their situation and foster coping strategies. Active listening is a critical component of therapeutic communication and is essential for nurses to effectively support clients during crises. In contrast, other options like avoiding discussions on feelings or providing immediate solutions do not facilitate effective communication and may leave clients feeling unheard or undervalued. Similarly, simply encouraging clients to think positively may minimize their feelings and challenges without addressing the root of the crisis, which can lead to further emotional distress.