Registered Practical Nurse (RPN) Practice Test

Which communication technique encourages a client to reflect and respond?

1. Active listening

2. Silence

3. Nonverbal cues

4. Reassurance

The correct answer is: Silence

Silence is a powerful communication technique that encourages clients to reflect and respond. When a nurse uses silence effectively, it creates a space for the client to think about their thoughts and feelings. This pause allows clients to process what has been discussed and articulate their own responses, leading to deeper insights about their experiences and concerns. It demonstrates patience and gives clients the opportunity to lead the conversation at their own pace. While active listening is also a key part of effective communication, it primarily involves the nurse demonstrating engagement through verbal and nonverbal feedback, rather than providing a reflective space for the client. Nonverbal cues can enhance communication but don't directly prompt a client's reflection or response. Reassurance might temporarily comfort a client, but it does not necessarily facilitate deeper self-reflection. Thus, silence stands out as the technique that most effectively serves to encourage a client to reflect and express themselves.