Registered Practical Nurse (RPN) Practice Test

What do therapeutic relationship strategies to de-escalate a situation refer to?

1. Providing medication

2. Being a client advocate

3. Isolating the patient

4. Setting strict boundaries

The correct answer is: Being a client advocate

Therapeutic relationship strategies to de-escalate a situation focus on building rapport and trust between the healthcare provider and the client. Being a client advocate entails listening to the client’s concerns and needs, which can significantly help in diffusing tension and anxiety. When clients feel understood and supported, they are more likely to cooperate and engage positively, contributing to a safer and more constructive environment. Establishing trust can reduce the likelihood of escalation as clients may feel more comfortable expressing their feelings and frustrations. This strategy also empowers clients, making them feel valued and respected, which can prevent aggressive behavior from arising in the first place. In essence, effective advocacy strengthens the therapeutic relationship, enabling better communication and conflict resolution.